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Regulations affecting Travel Bookings


The Package Travel, Package Holidays and Package Tours Regulations 1992, represents a little known piece of legislation. The bones of this act are published here, but if you wish to look at the DTI on-line publication, and have access to some useful FAQ's, go to:

Relevant or Related Legislation

Consumer protection is offered under The Package Travel, Package Holidays and Package Tours Regulations 1992.

Key Facts

What makes a package holiday? The definition of a package holiday is complex, but a package holiday must:

• be sold or offered for sale

• be sold at an inclusive price

• be pre-arranged

• include a minimum of two of the three elements of:

° Transport

° Accommodation

° Other tourist services (not ancillary to transport or accommodation) accounting for a significant proportion of the package, such as a tour guide.

In the UK, anyone who offers for sale (other than occasionally) package holidays must comply with the Package Travel Regulations 1992. These set out travel organisers' responsibilities to their customers and remedies available to them should there occur a breach of the regulations.

The regulations provide consumers with statutory legal rights against tour operators by making clear to operators that they have legal responsibilities to their customers. The Regulations also enable dissatisfied holidaymakers to pursue their case with a single supplier, the travel organiser, instead of with individual suppliers such as airlines or hoteliers.


Donner Party Memorial - Truckee California - A memorial to the many pioneers who persihed in the snows of the donner pass en-route to a new life in California



Where a tour operator has failed to honour its contractual obligations to a customer, it may be liable to pay compensation.

For help with contacting the relevant authorities/regulating bodies, follow this link

To view the relevant statute :




All men are liable to error and most men are, in many points by passion or interest, under temptation to it.    (John Locke 1632 - 1704)