Many travel companies, particularly those who trade on-line, have almost all of their effort directed at sales. Once the sale is made they are not prepared to spend time or money on customer service. If you check their web sites you will almost never find a postal address or any way of contacting them other than by e-mail. Often the contact is limited to telephone, which they record; the content of which you have no way of proving at a later date. This practice is designed to deter complaints or changes and frustrate the complainant into giving up. Often the only contact point is a call-centre in India where you speak to Indian staff with anglicised names, aimed at fooling you into believing that you are dealing with a UK centre. At these overseas call-centres,there is absolutely no likelihood of finding anyone who has the motivation of power to solve your problem. Problems with the high street travel agent are generally best solved at the office. However, if you come to a point where you are getting nowhere, follow the advice below.
If you find yourself in the above situation, stop wasting time and write to the MD or CEO of the company. Send the letter by recorded delivery to remove the possibility of any later claims that it was not received. Here are some useful addresses for those companies about whom we have received complaints and who have proved difficult to contact. If you have addresses we can add to the list, please let us know. Look at our letter of complaint advice at this link.
If you are looking for a company that is not on the list below, you can obtain their address from the Department of Trade by following this link: http://wck2.companieshouse.gov.uk/1a0e13bd55b142ab22b53460a3bc2160//wcframe?name=accessCompanyInfo |
EBOOKERS LIMITED
5TH FLOOR
FLEETWAY HOUSE
25 FARRINGDON STREET
LONDON EC4A 4AB
|
TRAVELBAG LIMITED
25 FARRINGDON STREET
LONDON
EC4A 4AB
(Owned by Ebookers)
|
THOMSON TRAVEL GROUP (HOLDINGS) LIMITED
GREATER LONDON HOUSE
HAMPSTEAD ROAD
LONDON
NW1 7SD
|
FIRST CHOICE HOLIDAYS PLC
FIRST CHOICE HOUSE
LONDON ROAD
CRAWLEY
WEST SUSSEX RH10 2GX |
|
MYTRAVEL LIMITED
PARKWAY ONE
PARKWAY BUSINESS CENTRE
MANCHESTER
LANCASHIRE M14 7QU
|
MONARCH AIRLINES LIMITED
PROSPECT HOUSE
PROSPECT WAY, LONDON LUTON
AIRPORT
BEDFORDSHIRE LU2 9NU |
OLYMPIC HOLIDAYS LIMITED
FIRST CHOICE HOUSE
LONDON ROAD
CRAWLEY
WEST SUSSEX RH10 2GX
|
BEST AT TRAVEL PLC
1 CONDUIT STREET
LONDON
W1S 2XA
|
DIAL-A-FLIGHT LIMITED
SANDPIPER HOUSE
37-39 QUEEN ELIZABETH STREET
LONDON
SE1 2BT
|
GOING PLACES LEISURE TRAVEL LIMITED
PARKWAY ONE
PARKWAY BUSINESS CENTRE
300 PRINCESS ROAD MANCHESTER
M14 7QU
|
JEWEL IN THE CROWN HOLIDAYS LIMITED
3 CHARLWOOD COURT
COUNTY OAK WAY
CRAWLEY
WEST SUSSEX RH11 7XA
|
LASTMINUTE.COM PLC
39 VICTORIA STREET
LONDON
SW1H 0EE
|
LIBRA HOLIDAYS LIMITED
CASTLE HOUSE
21 STATION ROAD
NEW BARNET
HERTFORDSHIRE EN5 1PA
|
OPODO LIMITED
5 CHANCERY LANE
CLIFFORDS INN
LONDON
EC4A 1BU
|
SIMPLY TRAVEL LIMITED
GREATER LONDON HOUSE
HAMPSTEAD ROAD
LONDON
NW1 7SD
|
TRAVELQUEST LIMITED
7 MULBERRY CLOSE
FERRING
WEST SUSSEX
BN12 5HY
|
Thomas Cook UK Travel Ltd
The Thomas Cook Buss. Park Peterborough, Cambridgeshire, PE3 8SB |
PLATINUM TRAVEL LTD
1 QUEEN STREET
SHEPSHED
LEICS
LE12 9RZ
|
EXPEDIA.COM LIMITED
7 SOHO SQUARE
LONDON
W1D 3QB
|
TRAVELOCITY.CO.UK39 39Victoria Street
London SW1H 0EE |
Airline Network & Goldmedal Travel
|
| Airline Network is unique in that it attracts far fewer complaints than e-bookers, OPODO, Travelbag or the other on-line agencies. They are also prepared to give details of whom to contact if there is a problem. The others tend to hide in India. If you get a problem contact one of those listed here. If this doesn't work, let us know |
Kathryn Sharples
Customer Support Manager
Airline Network Plc
The Trident Centre
Port Way
Ribble Docklands
Preston
PR2 2QG
knx@goldmedal.co.uk |
pretravelissues@airline-network.co.uk
posttravelcustomerrelations@airline-network.co.uk |
|
|
|
|
